DivoDrip-Shipping & Cash on Delivery Policy

At DivoDrip, we work with trusted logistics partners to deliver your orders safely and efficiently across India.

1. Order Processing

• Orders are generally processed within 2-3 working days after successful order confirmation.
• Orders placed on Sundays, public holidays or during major sale periods may require additional processing time.
• Once your order has been dispatched, you will receive tracking information through the contact details provided during checkout.

2. Delivery Time

• Estimated delivery time within India is generally is 7–15 working days
• Delivery timelines may vary depending on your location, courier availability, weather conditions, public holidays and other circumstances beyond our control.
• Remote and non-serviceable locations may require additional delivery time.

3. Delivery Delays

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Courier delays
• Incorrect or incomplete address information
• Public holidays
• High order volumes
• Natural disasters
• Government restrictions
• Other circumstances outside DivoDrip's reasonable control

If your order is significantly delayed, please contact our customer support team.

5. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and contact number. If an order is returned to DivoDrip because of an incorrect address, incomplete address, unavailable recipient or repeated failed delivery attempts, additional shipping charges may apply for re-delivery.

6. Cash on Delivery (COD)

DivoDrip offers Cash on Delivery (COD) on eligible orders and serviceable PIN codes.

COD availability may depend on:

• Delivery location
• Order value
• Product/category
• Courier serviceability
• Previous order history
• Other operational criteria

7. COD Order Verification

For COD orders, DivoDrip or its logistics partner may contact you through phone, SMS, WhatsApp or other communication channels to verify the order. An order may be cancelled if the customer is unreachable or unable to confirm the order.

8. COD Delivery

The full payable amount shown at checkout must be paid to the delivery partner at the time of delivery. Customers are requested to verify the order details before making payment.

9. Refusal of COD Orders

We request customers not to place COD orders unless they intend to accept the delivery.

Repeated refusal, cancellation after dispatch or failure to accept COD deliveries may result in COD being unavailable for future orders.

10. Delivery Inspection

If the package appears visibly damaged at the time of delivery, please inform the delivery partner and contact DivoDrip customer support as soon as possible. For product-related damage or incorrect-item claims, please retain the packaging and provide photographs or an unboxing video when requested.

11. Contact

For shipping-related questions: Email: support@divodrip.com

Subject: Shipping & COD