Privacy Policy

At DivoDrip, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect information when you visit or purchase from our website.

1. Information We Collect

When you visit our website, create an account, place an order or contact us, we may collect information such as:

• Full name
• Mobile number
• Email address
• Billing and shipping address
• PIN code
• Order and transaction details
• Payment-related information required to process your order
• Communication and customer-support information
• Website usage information
• Device, browser and IP-related information
• Information provided voluntarily through forms, reviews or other website interactions

2. How We Use Your Information

We may use your information to:

• Process and deliver your orders.
• Confirm and verify orders.
• Process payments.
• Provide customer support.
• Manage returns, exchanges and refunds.
• Send order and delivery updates.
• Improve our website, products and services.
• Prevent fraud, misuse and unauthorized transactions.
• Send promotional communications where permitted and where you have provided the necessary consent.
• Comply with applicable legal and regulatory requirements.

3. Payment Information

• Payments may be processed through third-party payment gateways.
• DivoDrip does not intend to store complete card, UPI or banking credentials on its own servers unless specifically required and lawfully permitted.
• Payment information is handled according to the policies and security practices of the relevant payment service provider.

4. Cookies

Our website may use cookies and similar technologies to:

• Keep your shopping cart functional.
• Remember preferences.
• Understand website traffic and usage.
• Improve website performance.
• Provide relevant marketing and advertising, where applicable.

You may be able to manage or disable cookies through your browser settings. Some website functions may not work properly if certain cookies are disabled.

5. Sharing of Information

We may share necessary information with trusted third-party service providers, including:

• Courier and logistics companies
• Payment gateway providers
• Website and technology service providers
• Customer support providers
• Marketing/analytics service providers, where applicable
• Government or legal authorities where required by law

We do not sell your personal information to third parties for their independent commercial use.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

7. Marketing Communications

If you have opted to receive promotional communications, we may send information about new products, offers, launches and campaigns. You can opt out of promotional communications at any time by following the unsubscribe instructions or contacting us. Transactional communications, such as order confirmations and delivery updates, may still be sent when necessary.

8. Third-Party Links

Our website may contain links to third-party websites or services. DivoDrip is not responsible for the privacy practices or content of those third-party websites. We recommend reviewing their respective privacy policies.

9. Children's Privacy

Our website is intended for general consumers and is not specifically directed toward children. We do not knowingly collect personal information from children in violation of applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal requirements.

11. Your Rights

Subject to applicable law, you may contact us regarding your personal information and request access, correction, updating or other applicable actions.

12. Changes to this Policy

DivoDrip may update this Privacy Policy from time to time.

13. Contact Us

For privacy-related questions or requests:

Email: [support@divodrip.com]
Subject: Privacy Policy