Return/Exchange and Refund Policy

At DivoDrip, we want you to be completely satisfied with your purchase. If something doesn't work out, you can request a return or exchange within 5 days from the date of delivery, subject to the conditions below.

1. Eligibility for Return & Exchange

To be eligible for a return or exchange:

• The request must be raised within 5 days of delivery.
• The product must be unused, unworn, unwashed and undamaged.
• All original tags, labels and packaging must be intact.
• The product must be returned in its original condition.
• Products showing signs of wear, washing, alteration, perfume, makeup, stains or damage may not be accepted.
• Products purchased during certain promotional or clearance sales may be non-returnable, as specifically mentioned on the product or offer page.

DivoDrip reserves the right to reject a return or exchange if the product does not meet the above conditions.

2. Size Exchange

• If you have ordered the wrong size, you may request a size exchange within 5 days of delivery, subject to product availability.
• Only one exchange per product/order will be permitted.
• If the requested size is unavailable, you may choose an eligible alternative or request a refund, subject to this policy.

3. Wrong, Damaged or Defective Product

If you receive:

• A wrong product,
• A damaged product,
• A defective product, or
• A product different from what you ordered, please contact us within 24 hours of delivery.

We recommend recording a clear unboxing video showing the package, shipping label and product before using or removing its tags. This may be requested for verification of damage, missing items or incorrect products. After verification, DivoDrip may offer a replacement, exchange or refund, as applicable.

4. How to Request a Return or Exchange

To raise a request, contact us through:

Email: support@divodrip.com;

Subject: Return/Exchange/Cancellation-Followed by Order Num

Please provide:

• Order ID
• Registered mobile number/email
• Product name
• Reason for return/exchange
• Photos/videos, where applicable

Our team will review the request and provide further instructions.

5. Refunds

• Once the returned product reaches us, it will undergo a quality inspection. After successful inspection and approval, the refund will be initiated.
• For Prepaid orders refund can either be processed in the wallet instantaneously or will be processed to the same account from which the payment made within 7 - 10 working days. 
• For cash on delivery orders refund can either be processed in the wallet instantaneously or will be processed through NEFT to the bank account given by you within 7-10 working days.
• Refunds will generally be initiated within 7-10 working days after approval. The time taken for the amount to reflect in your bank/payment account may vary depending on the payment provider or bank.

7. Non-Returnable Products

The following products may not be eligible for return/exchange:

• Products specifically marked as non-returnable.
• Certain clearance/sale products.
• Customized or personalized products.
• Products that have been washed, worn, altered or damaged after delivery.
• Products returned without original tags or packaging.
• Products returned after the 5-day return period.

8. Failed Return Pickup

If a reverse pickup is arranged and the courier partner is unable to collect the package because of the customer's unavailability or incorrect address/details, the customer may be required to reschedule the pickup or self-ship the product.

9. Quality Check

All returned products are subject to quality inspection. If a returned product does not meet the eligibility requirements, DivoDrip may reject the return/exchange and the product may be shipped back to the customer at the customer's expense.

10. Cancellation

• Orders may be cancelled before dispatch by contacting our customer support team.
• Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may use the applicable return process after delivery.
• For COD orders, repeated refusal or non-acceptance of orders may result in COD being restricted or disabled for future orders.

11. Contact Us

For return, exchange or refund-related queries:

Email: [support@divodrip.com]
Subject: Return/Exchange/Cancellation-Followed by Order Num

We aim to make every return and exchange as simple and transparent as possible.